Privacy Policy

We want to ensure you understand what information we collect when you use our Services or access our Site, including Personal Data. We collect this information for specific reasons, and we store it in a way that’s safe and secure. We’ll tell you who we might share your information with, and you can contact us if you want to access or delete your information. But you can’t use our services if we delete your data. And just so you know, there are certain types of information that we’ll never collect.

This Privacy Policy tells you what happens to your personal information when you use CoverMeVPN Services and Websites, no matter what device (computer, mobile phone, tablet, etc.) you’re using.

The entity responsible for controlling your personal data, as outlined in this Privacy Policy, is Edit Software Ltd. (“CoverMeVPN“, “we“, “us“, or “our“). Our headquarters and registered place of business are in the United Kingdom, and our operations follow UK laws (address: 71-75 Shelton Street Covent Garden London WC2H 9JQ; email: [email protected]). Edit Software Ltd. is responsible for running our services under UK jurisdiction.

We only collect data that we need to run our VPN services. Our systems are designed to never store sensitive data about you. We don’t track your online activity when you’re using our services, including browsing history, traffic destination, data content, or DNS queries. We don’t store connection logs like your IP address, outgoing VPN IP address, connection timestamp, payment information, or session duration. We’ll never share, misuse, or exploit any data that we don’t have, no matter what.

Please note that this Privacy Policy needs to be read together with the CoverMeVPN Terms and Conditions (the Terms). They make up a legally binding agreement between you and CoverMeVPN, so make sure you read them carefully. Unless stated otherwise, the big words here will mean the same things as in the Terms. If you don’t agree with what’s written in it, please don’t use our Websites and Services.

General Information

CoverMeVPN might collect a few types of data depending on how you use their Services. You can find detailed information about each of them in their relevant sections below. 

Personal Data

When you sign up or update your account at CoverMeVPN, we collect your Personal Data, which includes your email address. We need this info to offer our services, manage your account, respond to your queries, and keep you updated about your account and services.

We don’t collect specific personal data based on your payment information such as name, billing address, billing country, and/or credit card number. When you make a payment, you may be directed to a third-party payment processor like PayPal, BitPay, Paymentwall, Stripe, or other specific payment processors based on your location. If you want to know what personal data these processors collect and store, you may refer to their respective terms and privacy policies.

To keep your personal data safe, we offer payment methods like Bitcoin that don’t require too much personal information. We also work with trusted partners to make the login process easier, detect fraudulent signups, and prevent account hijacking. These partners may get your IP address, but they keep it separate from other systems, don’t record your online behavior, and delete the IP address after 30 days.

CoverMeVPN will use your email address for the following reasons:

• To give you access to our Services, including password reset or verification emails.
• To send you emails regarding payment transactions.
• To update you about our latest news and announcements.
• To communicate with you regarding your account or respond to your messages.
• To send you Marketing Emails about exciting offers, surveys, invitations, and other matters concerning CoverMeVPN that we believe may interest you. You can choose to unsubscribe from these emails by following the procedure mentioned in such emails.

CoverMeVPN only uses your personal data for the reasons mentioned in our privacy policy. We don’t share or sell your personal data to anyone else. We gather and process your personal data for legitimate interests as per the law. Basically, we gather your data to fulfill our promises to you as per the agreement between you and CoverMeVPN.

CoverMeVPN is the best VPN for handling your personal information. We keep your info stored on our own systems, servers, and services. If we need to share it with others, we’ll only do so temporarily and for good reasons. But don’t worry—we’ll never let anyone else take control of your personal information, not even our big boss, Edit Software LTD.

How do we protect and maintain your personal data?

• Security: We’ve got top-notch security measures in place for our offices and data storage facilities. We take this seriously, so we’ve implemented physical, procedural, and technical security measures to ensure that your Personal Data is safe from harm. Although we believe our systems are robust, it’s important to understand that no data security measures can 100% guarantee protection. That’s why we only collect the bare minimum data required for your security.
• Legal: Your personal data is stored and controlled by CoverMeVPN, which follows UK laws. It is important to know that Edit Software Ltd. and related entities do not control your data. If there’s any legal demand for personal data, it will be handled under UK laws and jurisdiction. We take our users’ privacy very seriously and will fight hard to protect it if there’s any attempt to bypass it. Edit Software Ltd., its parent company, or any related entity cannot be made to give your personal data that’s stored by CoverMeVPN.
• Retention of your Personal Data: Just a heads up, we only collect your non-sensitive personal data and never store sensitive information like your browsing history, DNS queries, payment information, or IP addresses. We hold onto your personal data for a limited time as per the applicable data protection law, or until we have your consent or a legitimate reason for holding such data. But if you want us to delete your data, just hit us up with a valid deletion request. Please note that if you opt to delete your Personal Data, but you won’t be able to use our services anymore.
• Servers and data centers: Our servers are kept in really secure data centers that don’t require us to collect or store any of your traffic data or Personal Data related to your use of our Services. If any data center ever asks us to log such data, we will stop working with them right away and find other options. Even if the government ever physically takes one of our VPN servers, there wouldn’t be any logs or info that could tie you to anything you did online.

How do we protect your personal data in relation to service providers?

CoverMeVPN hires Agents, contractors, and third-party service providers who might have access to some data. These Service Providers help CoverMeVPN with payment processing, administering the Services, and running the business. Service Providers are legally bound to keep the data confidential and use it only to perform the services for CoverMeVPN. Service Providers can’t use the data for any other purpose. They have to follow the law and protect the data, especially when it comes to transferring Personal Data from the European Union/European Economic Area to a third country. 

Service Providers can only access the data necessary for the services they provide on behalf of CoverMeVPN. However, CoverMeVPN doesn’t collect VPN activity or connection data, so Service Providers won’t have access to this type of data. 

CoverMeVPN may also share your Personal Data if you give consent for sharing or transferring it. For example, if you want to opt-in to additional services or functionality or give marketing consent.

How do we protect and retain data related to email, live chat, and feedback forms?

At CoverMeVPN, we keep track of everything we discuss with our customers. This includes any questions, complaints, compliments, or feedback you might have, which you can send to us through our Site or Services. Our team will respond to your messages, and depending on how you contact us, we may ask for your email and other details. These records help us provide you with the best possible customer support experience.

We use Crisp for live chat to help you out when you have any queries or concerns. This platform will save your communication records, including your email, device information, and user attributes, which can help us troubleshoot any issues that you may be facing. The platform is very secure, using modern security standards and SSL encryption to keep your data safe. See Crisp’s privacy policy.

Cookies and Third-Party Analytics

CoverMeVPN uses a bunch of analytics services, including some from outside companies, to make things better for users and get data for analytics. These services might use cookies, mobile IDs, and other data to make reports and stats. But we can’t access any Personal Data that users give to CoverMeVPN or identify individuals based on that info.

What is a Cookie?

Cookies and other tech stuff are like little text files that store info about your visit to the Site on your computer or phone. They help websites remember your actions or preferences so we can make the Site cooler and easier to use. We do things like website login and language settings. We might switch up the Cookies we use from time to time, as we’re always trying to make the Site better.

Disabling Cookies

When you first come to our site, we’ll ask you what you want to do with Cookies. You can always change your mind later by clicking the “Cookie Preferences” option at the bottom of most pages on our site. Or, you might be able to do it in your browser settings. Keep in mind that if you turn off Cookies, our site might not work the way it’s supposed to.

CoverMeVPN’s Cookies

CoverMeVPN uses Cookies to make things better for you. These Cookies help us set your language preference, find out where you came from, and securely show you information that is specific to your Account. Don’t worry, the Cookies only contain a user identifier, so we don’t know your name or email address. Plus, We don’t track your activity outside of CoverMeVPN’s domains.

Third-Party Cookies

CoverMeVPN uses Cookies provided by third-party services for Essential, Functional, and Marketing purposes. Essential Cookies help the Site function properly and can’t be turned off. For example, we use PayPal to allow payments via that service. Other Essential Cookies that we use include those that allow payments via Forter, Braintree, and Chargebee, those that let us analyze and improve page performance (like Google Analytics, Google Optimize, Visual Website Optimizer, and Google Tag Manager), those that help us manage traffic, deliver content, and fight malicious bots (like Cloudflare, Cloudfront, and Gstatic), and one that lets you choose your Cookie preferences, Usercentrics Consent Management Platform.

Functional Cookies help us display or manage elements on the Site. For instance, we use Google Fonts to display text correctly. We also use Functional Cookies for displaying videos (like YouTube Video and Vzaar), producing maps (including OpenStreetMap and Google Maps), managing Cookies (like Google Ajax and jQuery), tracking and reporting errors (Sentry), displaying avatars (Gravatar), and presenting quizzes and questionnaires (Typeform). Functional Cookies can be turned off.

Marketing Cookies are used by advertisers to show ads that are relevant to your interests. For example, we use Google Ads remarketing to display ads on third-party websites (including Google) to people who visit our Site. We may show these people ads on a Google search results page or on a site in the Google Display Network. Other Marketing Cookies that we use include those from DoubleClick Ad, Facebook Pixel, Facebook Social Plugins, Google AdServices, Google Syndication, Microsoft Advertising Remarketing, and PayPal Marketing Solutions. Marketing Cookies can be turned off.

Service Providers, like Google, use Cookies to display ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. You can set your Cookie preferences in your browser or by using the menu at the bottom of our Site. You can also opt out of Google’s use of Cookies by visiting the Google Advertising Opt-out Page or opt out of Google Analytics by visiting the Google Analytics Opt-out Page. If you want to opt out of third-party use of Cookies, you can visit the Network Advertising Initiative Opt-out Page.

Device information

CoverMeVPN collects some information from your device, like what type of device you’re using, what operating system you have, and other similar stuff. We use this information to figure out where you heard about CoverMeVPN and how you signed up for it. But don’t worry, we don’t collect any personal info like your name or email address.

Email/communication analytics

To make sure we’re sending great emails and other messages, CoverMeVPN and its Service Providers might collect data for stats. We’ll create reports to see if emails went through okay, if there were any delays, and how often people opened our messages.

Interactions With Third-Party Products

The Site may have links to other websites, apps, products, or services that don’t belong to CoverMeVPN. These links may have their own terms and conditions that you should read. Watch out – these third-party websites may take some of your personal info. CoverMeVPN is not responsible for what they do or what they say. Make sure you check out each website’s privacy policy before using them with the Site or the Services.

Users in the European Union

At CoverMeVPN, we take your privacy seriously. We don’t collect much data and you have control over your Personal Data. If you’re from the EU, we need to explain things a bit more clearly to you because of the General Data Protection Regulation (“GDPR“).

As per GDPR guidelines, we gather and handle Personal Data as stated in our Privacy Policy, depending on the situation:

• • To do what we promised, we gotta provide the stuff you asked for, manage your subscription, and take care of the payments. Of course, we’re always here to help you out with any questions or issues you might have.
  • We use your info to make our services better, and we might get in touch with you to ask for your thoughts on our stuff. We only process your data with your permission, and you can say ‘no’ anytime you want.

Your Privacy Rights

• When you use our Services, you have some rights. However, there are some exceptions and exemptions.
• You can ask to see any personal information that people have about you.
• If you notice any mistakes or missing information in your personal data, you can ask us to fix it. It’s your right!
• You can ask us to delete all of your personal data. But, if we delete it, we might not be able to give you our services anymore.
• You have the right to ask us to stop using your personal information or to restrict how we use it.
• You can ask us to give you your personal data in a way that’s easy for you to use (data portability).
• You can always change your mind and take back your agreement for processing.
• If you think someone has messed with your data protection rights, you can always complain to the local data protection supervisory authority.
• If you are unable to make a request yourself, you may authorize a third party to do so on your behalf. However, to confirm that the authorized agent is entitled to submit a request on your behalf, they must provide us with a written authorization signed by you, and we’ll need a copy of that authorization. To maintain your privacy and security, we may also take additional steps to verify your identity.
• We’ll do our best to deal with your requests as quickly as possible, while following all relevant laws and regulations.

Users in California

• According to the “Shine the Light Act” (California Civil Code Section 1798.83), California residents have the right to request information about any personal data that has been disclosed to third parties for their direct marketing purposes. We want to assure you that we do not disclose any such data to third parties for direct marketing. However, if you are a California resident and you wish to make a request (once per user per year), please do not hesitate to contact us.
• The CCPA is a law that gives people like you some rights. However, there might be some exceptions or special cases.
• You’ve got the right to know what kind of personal data is being collected about you, who’s using it, and who it’s being shared with.
• You can ask us to delete your personal data, but if you do that, we might not be able to provide you with our services anymore.
• You can choose to stop the sale of your personal data but don’t worry. CoverMeVPN doesn’t sell your data to anyone, so you don’t need to bother opting out.
• You can’t be treated unfairly just because you decided to use your CCPA rights or any other rights.
• You can change your mind and withdraw your consent to process it whenever you want.

Use by Children

Our Services are not meant for kids, so we don’t collect info from people under 18 years of age or under the age of majority in their home country. If you’re under 18 or the age of majority in your country, please don’t give us any personal info without your parent or guardian’s consent. We don’t intentionally offer our services directly to kids under the GDPR. If we find out you gave us personal info in violation of privacy laws, we may delete it. If you think we might have such info, please let us know.

Changes to This Privacy Policy

We might change our Privacy Policy every now and then, with or without telling you first, in line with relevant privacy laws and principles. If you keep using our Services and/or access the Site, you’re agreeing to our updated Privacy Policy.

How to Contact CoverMeVPN

If you have any questions, concerns, or complaints about our Privacy Policy, how we handle your information, or if you want to exercise your privacy rights, just drop us an email at [email protected]. We’re always here to help!