Before Starting, Please Read CoverMeVPN Terms
You’ll need to read these Terms and Conditions (the “Terms“) and our Privacy Policy (the “Privacy Policy“). The CoverMeVPN website (the “Site”), the apps (the “Apps,” including both the mobile and web versions), and any content (the “Content“) and software (the “Software“) related to our services are collectively called the “Services.”
This Agreement includes a Privacy Policy that you agree to by accepting these Terms and Conditions.
Between you and CoverMeVPN constitutes a legally binding agreement on these Terms and the Privacy Policy (together, the “Agreement“), so please read them carefully.
By visiting the website, registering for, installing, using, and/or accessing the Services on any platform or device, you become a visitor/user (the “Subscriber“). As such, you (“User” or “Subscriber“) agree to comply with and be legally bound by these Terms and the Privacy Policy in full on behalf of yourself or those you represent, including liability for any charges arising from your use of the Services.
If you accept these Terms of your employer or other entity, it represents and warrants that:
To create an account and use our Services, you must be at least eighteen (18) years old or the age of majority in the jurisdiction where you live or from which you use the Services. You must also be a valid legal entity and ensure that your registration information is correct and complete.
These Terms and the Privacy Policy may not apply to the use of your specific Services. Thus,
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS AND THE PRIVACY POLICY, PLEASE DO NOT INSTALL AND USE OUR SOFTWARE, OUR MOBILE APPLICATIONS AND/OR OUR PRODUCTS OR SERVICES.
In case there’s any doubt, the Agreement governs your access to and use of the Services by any means or channel, including VPN routers and other CoverMeVPN products (“Hardware“).
CoverMeVPN Services are transitory digital network communications services, which enhance internet security and privacy. We do not condone any unlawful use of the CoverMeVPN Services. CoverMeVPN Services shall not be used for any criminal, illicit, or illegal acts, and you accept and agree not to violate any law of any jurisdiction that you are originating from and any other applicable law. It is your (user’s) responsibility to know and comprehend any and all relevant laws related to any jurisdiction or venue that concerns you, your actions, and your use of CoverMeVPN Services.
CoverMeVPN guarantees a strict no-logs policy for CoverMeVPN Services, meaning that an automated process provides the CoverMeVPN Service, and your activities while using it are not monitored, recorded, logged, stored, or passed to any third party. We do not store connection timestamps, session information, used bandwidth, traffic logs, IP addresses or other data. However, To limit the number of simultaneous sessions of an active user, an algorithm keeps their username and the timestamp of the last session status while the session is active. This data is wiped within 15 minutes after the session is terminated.
When you register, we may collect some personal information, such as your name, email address, and billing information. We only collect the information necessary to deliver the Services.
Our Privacy Policy provides detailed information about how we collect, use, and protect your information. Please review the Policy from top to bottom to understand how we handle your information, your rights, and our commitment to privacy.
By using CoverMeVPN Services, you agree to the whole CoverMeVPN Terms and conditions including all said general conditions incorporated by reference.
CoverMeVPN may update these Terms and Conditions without notice from time to time. If we don’t say otherwise, each update becomes effective when we publish it on the Site. If you continue using the Services after these changes come into effect, you agree and consent to the revised Terms and Conditions. You can find the current version on the Site.
You are responsible for reviewing these Terms and Conditions from time to time to stay up to date with current rules and obligations. Subscribers will receive an email notification if we change the Terms and Conditions in any way. Additionally, banners, or pop-ups on the Site or your account might inform you about material changes.
If you have questions or concerns regarding these Terms, please get in touch with us at [email protected]
Our Services are available to you once you register an account (the “Account“) on the Site or the Apps. CoverMeVPN offers several subscription packages on the Site. We’ll let you know if CoverMeVPN changes subscription fees or institutes new ones. Pricing changes won’t affect subscribers’ current subscription period, but these changes will go into effect when your subscription renews. We handle some subscription purchases and refunds via third-party platform payments (e.g., Apple App Store). To find out more about how these third parties handle your data, see our Privacy Policy.
In CoverMeVPN, you must add your payment methods to enable the auto-renewal feature. Your payment info is super safe and encrypted with CoverMeVPN so that no one can access it without your permission. It’s only used when it’s time to auto-renew your service.
When you add your payment method, your plans will renew automatically after the billing term unless you cancel. By default, the renewal term will be the same as the original subscription’s billing term. The subscription fee will be charged automatically using your chosen payment method.
By default, auto-renewal is turned off, but if you want to use the auto-renewal feature, you must add your payment method (like a credit card or PayPal). On the other hand, when auto-renewal is off, you can keep using the services until the end of your current billing term. After that, your services will be suspended until you make a manual renewal payment.
If you face issues, contact us via live chat at panel.covermevpn.com/support or email us at [email protected].
With a paid subscription, you get one (1) license to use our VPN Service on up to five (5) devices at once. Suppose you want to use the Services on more than five (5) devices at a time. In that case, you can either:
For more information on our “volume licensing” program, please contact Support at [email protected].
All activity on your Account is solely your responsibility. You’re responsible for keeping your Account information confidential and secure. Tell us immediately if you ever find or suspect someone has accessed your Account without your consent. We’ll take action accordingly.
Using CoverMeVPN, you’ll be safe online and private while transitory. If you want, we automatically provide you with a VPN connection—an unmonitored and unsupervised data conduit —for you to use at your own discretion. No matter what its users do, CoverMeVPN won’t be liable for them, including criminal and civil liability, whether they do harm or not. Other provisions of these Terms further limit CoverMeVPN’s liability.
We permit you to use our Services subject to the restrictions outlined in these Terms. Your use of CoverMeVPN Services is at your own risk.
Our services can get changed, updated, interrupted, or suspended at any time, and we won’t be liable for any damages or other issues. If you register with CoverMeVPN services, you’re not liable for any harm of any kind executed or not executed, resulting through or from any use of any account. That includes its owners, employees, agents, and everyone else involved.
We guarantee 99.9% uptime with CoverMeVPN. No matter what laws or statutes prescribe otherwise, CoverMeVPN cannot be held liable for any loss, monetary or non-monetary harm beyond what the client paid to CoverMeVPN, including lawyer fees and court costs.
CoverMeVPN guarantees a strict no-logs policy for CoverMeVPN Services, meaning that an automated process provides the CoverMeVPN Service, and your activities while using
it are not monitored, recorded, logged, stored, or passed to any third party. We do not store connection timestamps, session information, used bandwidth, traffic logs,
IP addresses or other data. However, to limit the number of simultaneous sessions of an active user, an algorithm keeps their username and the timestamp of the last session
status while the session is active. This data is wiped within 15 minutes after the session is terminated.
CoverMeVPN does not condone or endorse any unlawful, illicit, criminal, or fraudulent activities perpetrated by using the CoverMeVPN Services. Therefore, CoverMeVPN reserves
the right to suspend or terminate an account in case any violation of the Terms of Service becomes apparent. As CoverMeVPN protects and respects customer privacy, it does not
log or track their activity in any way. However, in the eventuality that CoverMeVPN would find out about an offense outside of those means (i.e., a customer would notify CoverMeVPN of them having done so), it would have the right to suspend or terminate the account.
Subject to the terms and conditions of these Terms, we grant you a limited, non-exclusive, personal, non-transferable, non-sublicensable, license to: (1) download and use
a copy of the CoverMeVPN software; and (2) use the CoverMeVPN Services, including, without limitation, the products and services made available on or through the CoverMeVPN
software or our website. No other right or license of any kind is granted to you hereunder with respect to the CoverMeVPN Services. The license provided herein is effective
until terminated. This license automatically terminates if you fail to comply with these Terms.
The CoverMeVPN Services, including, but not limited to, the CoverMeVPN software, mobile application, and all other items are owned and copyrighted by CoverMeVPN and are
protected worldwide. We retain all rights, titles, and interests in and to the CoverMeVPN Services and any portion thereof, including, without limitation, all copyrights,
trademarks, service marks, trade secrets, and other intellectual property rights. You shall not take any action to jeopardize, limit, or interfere in any manner with our
ownership of and rights with respect to the CoverMeVPN Services. All rights are reserved unless otherwise noted.
CoverMeVPN Services may be used by persons aged at least 18 years old. You are disallowed to connect and use the CoverMeVPN Services if you are a minor, a competitor of our
business, if you have been or are prohibited from accessing the CoverMeVPN Services, or if your account has been suspended or closed due to any reason.
CoverMeVPN Services are subscribed on a service period basis. You choose the service period and the payment method yourself when you sign up for the CoverMeVPN Services.
The CoverMeVPN app for any platform or operating system supported by CoverMeVPN can be downloaded free of charge. Users will have to purchase a paid subscription from CoverMeVPN to connect to the CoverMeVPN Service, except in the case of a limited free trial or certain coupon offers.
Your service will automatically be renewed and your chosen payment method will be charged at the end of each service period, repeating the length of the previous service
period, unless you decide to cancel your subscription to the CoverMeVPN Services.
Within seven (7) calendar days of your initial purchase, you can cancel your account. If you ask as described below, you’ll get a refund of the full amount you paid (“Money-Back Guarantee”). The money-Back Guarantee applies to new subscribers only, and CoverMeVPN reserves the right to deny a refund to a Subscriber who already got a refund.
When a subscriber shows CoverMeVPN that the Services weren’t available or usable during the subscription period and contacts CoverMeVPN to resolve it, CoverMeVPN will consider refunding the subscription fee beyond the 7-day window. If that happens, CoverMeVPN might refund the subscriber the service fee during the time it’s not available or usable on a pro-rata basis.
However, we would like to troubleshoot the issue you experienced first. There are common VPN service configuration issues that may hinder CoverMeVPN service for you and we resolve most user issues encountered. If we are unable to fix a problem coming from our side you can get a refund.
Refunds will not be accepted if the problem comes from your technical side or the internet (third party). if you exceed over 2GB of internet traffic data using our service in 7 days from the time you start using our service.
Refunds are usually processed within seven (7) days. We send all refunds in USD, so the refund amount may differ from the amount originally paid in local currency or Bitcoin (e.g., due to foreign exchange and processing charges at the time of refund).
We can’t refund subscriptions purchased from the iTunes/App Store – you’ll have to get in touch with store support. We can’t refund apps you bought through the iTunes/App Store. Any purchases made via prepaid cards or gift cards cannot be refunded at CoverMeVPN. Any purchases made from our resellers (Amazon, BestBuy, StackSocial, etc.) can’t be refunded. In this case, you have to follow the terms and conditions of the reseller where you bought the product if you want a refund.
You have a right to cancel your account at any time. You can cancel a recurring subscription from your website profile, iTunes/App Store or Google Play Store. The unused portion of the service period will not be refunded for canceled accounts.
CoverMeVPN reserves the right to suspend or refuse service to anyone at any time for any reason. No refunds will be considered for accounts terminated for violation of these
Terms.
After you’ve read our terms and conditions and refund policy and you think you meet the requirements to submit a refund request, use the contact form. You must please provide your name and email address associated with your order, as well as the reason for your refund request.
If you change your original purchase, such as upgrading to a longer billing term or getting more licenses under the same account, you don’t get the Money-Back Guarantee. You can request a refund using the Money-Back Guarantee by sending us an email to [email protected] or by live chat at www.panel.covermevpn.com/support.
The following information: once you subscribe with us it is considered you agree with our refund policy, terms and conditions, even if you missed reading this, our policy is very strict and impartially correct, we carefully respect our clients and we expect the same thing, so when you subscribe with us you agree with our conditions.
Your access to and use of the CoverMEVPN Services is subject to these Terms and all applicable laws and regulations. We reserve the right, at any time, in our sole discretion,
with or without notice, to terminate the accounts of, and block access to the CoverMEVVPN Services to any users who infringe any applicable laws or these Terms.
While using the CoverMEVVPN Services you yourself agree not to, and agree not to assist, encourage, or enable others to use the CoverMEVVPN Services: for unlawful, illicit, illegal, criminal, or fraudulent activities, including but not limited to port scanning, sending spam, sending opt-in emails, scanning for open relays or open proxies, sending unsolicited e-mail or any version or type of email sent in vast quantities even if the email is routed through third-party servers, any pop-up launching, use of stolen credit cards, credit card fraud, financial fraud, cryptocurrency fraud, cloaking, extortion, blackmail, kidnapping, rape, murder, sale of stolen credit cards, sale of stolen goods, offer or sale of prohibited military and dual-use goods, offer or sale of controlled substances, identity theft, hacking, pharming, phishing, scraping in any form or scale, digital piracy, intellectual property infringements, and other similar activities; to assault, interfere, gain unauthorized access, or deny service in any way or form to any other network, computer, or node through CoverMEVPN Services; to exploit children in any way, including audio, video, photography, digital content, etc.; to upload or distribute in any way files that contain viruses, worms, trojans, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; to interfere with or attempt to interfere with the proper working of the CoverMEVPN Services, any transactions being offered in connection with the CoverMEVPN Services, or any other activities conducted by us, disrupt our website or any networks connected to the CoverMEVPN Services, or bypass any measures we may use to prevent or restrict access to
To otherwise infringe or circumvent these Terms. We reserve the right to refuse service, suspend accounts or limit access to the CoverMEVPN Services in our sole discretion. Such suspension or access limitation may be implemented by CoverMEVPN instantly and without any indication, notice or refund. We may suspend your account for clarification, investigation or request you to explain your actions and provide additional information. If your account has been suspended, you must contact us for further information. We may suspend your user account for a reasonable period of time before we terminate a user account permanently.
We are under no obligation to enforce the Terms against you. We encourage you to let us know about the violation of these Terms by any CoverMEVPN users; however, in case of
such violations we may take appropriate action at our sole discretion.
You agree to read our Privacy Policy, which explains what type of information we collect and what might happen to that information, including, without limitation, how such
information is shared and used. Our Privacy Policy contains information that you should review prior to using the CoverMEVPN Services. Our Privacy Policy will apply to the
information we collect, whether or not you choose to read it.
We do not log or store any records on user activity using CoverMEVPN Services: however, you are required to create a user account in order to use CoverMEVPN Services,
primarily our VPN services. Choose to create a user account. You must provide some basic information, specifically: valid email address – to send the CoverMEVPN communication, to retrieve a lost password and to make a VPN connection; payment information – we process basic billing information through our payment processing partners for payment processing and refund requests. You must maintain and update this information current, truthful, complete and accurate. You warrant that you are authorized to provide such information. You authorize us to verify your information at any time. If it is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to the CoverMEVPN Services.
You are responsible for maintaining the confidentiality of your CoverMEVPN account username and password and for restricting access to your account. You may not share your
password or other account access information with any other party, temporarily or permanently, and you agree to accept responsibility for all activities that occur under your
account or password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your account, username or password, as the case may be.
Reasonable efforts are taken to improve the accuracy and integrity of the CoverMEVPN Services, but we are not responsible for downtime, loss of data, corrupt data, service
delay, mistakes, out-of-date information, or other errors. Notwithstanding any other provision of these Terms, we reserve the right to change, suspend, remove, or disable
access to the CoverMEVPN Services, or any functionality comprising a part of the CoverMEVPN Services at any time without notice. In no event will we be liable for making these changes.
As a registered user in good standing, you may be provided with limited service by CoverMEVPN. We do not warrant, and will not have any liability or responsibility for your
use of CoverMEVPN Services or other the products or services we provide. We may also impose limits on the use of or access to the CoverMEVPN Services, for any reason and
without notice or liability. Our website, products and services may be unavailable from time to time due to human, digital, mechanical, telecommunication, software, and other
failures. We cannot predict or control when such downtime may occur and cannot control the duration of such downtime.
THE CoverMEVPN SERVICES (INCLUDING, WITHOUT LIMITATION, OUR SOFTWARE, MOBILE APPLICATIONS, SERVICES AND WEBSITE) ARE PROVIDED “AS IS” AND WITH ALL FAULTS. WE MAKE NO
REPRESENTATION OR WARRANTY WHATSOEVER REGARDING THE COMPLETENESS, ACCURACY, ADEQUACY, SUITABILITY, FUNCTIONALITY, AVAILABILITY, OR OPERATION OF THE CoverMEVPN SERVICES.
YOU ACKNOWLEDGE THAT WE DO NOT HAVE CONTROL OVER YOUR USE OF THE CoverMEVPN SERVICES, AND WE DO NOT WARRANT THE PERFORMANCE OR RESULTS THAT MAY BE OBTAINED THROUGH YOUR
USE OF THE CoverMEVPN SERVICES. YOU ASSUME ALL RISKS AND RESPONSIBILITY FOR YOUR USE OF THE CoverMEVPN SERVICES AND FOR ANY LOSS OF OR ERRORS IN ANY DATA OR INFORMATION.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WE NEITHER
WARRANT NOR REPRESENT THAT YOUR USE OF THE CoverMEVPN SERVICES WILL NOT INFRINGE THE RIGHTS OF ANY THIRD PARTIES, NOR THAT THE CoverMEVPN SERVICES WILL BE AVAILABLE FOR YOUR
ACCESS OR USE, NOR THAT OPERATION OF THE CoverMEVPN SERVICES WILL BE ERROR FREE OR UNINTERRUPTED. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN ADDITION, YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM ONE JURISDICTION TO ANOTHER JURISDICTION.
We shall not be responsible or have any liability for any delay or failure to perform to the extent due to unforeseen circumstances or causes beyond its reasonable control,
including, without limitation, failures of your telecommunication or internet service providers, Force Majeure, earthquakes, fires, floods, embargoes, labor disputes and
strikes, riots, war, novelty of product manufacture or other unanticipated product development problems, and acts of civil and military authorities.
There are inherent risks in relying upon, using, transmitting or retrieving any data and/or content on the Internet, and we urge you to make sure you understand these risks
before using the CoverMEVPN Services.
YOUR USE OF THE CoverMEVPN SERVICES IS AT YOUR OWN RISK. NEITHER CoverMEVPN NOR ANY OF ITS PARENTS, SUBSIDIARIES OR AFFILIATES, NOR ANY OF THEIR EMPLOYEES, OFFICERS OR
DIRECTORS, SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF DATA OR INFORMATION
OF ANY KIND, LOSS OF BUSINESS, LOST PROFITS, INTERRUPTION OF BUSINESS, COST OF COVER OR ANY OTHER DAMAGES) ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT OR THE USE
OR INABILITY TO USE THE CoverMEVPN SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY CASE THE LIABILITY OF CoverMEVPN SHALL NOT EXCEED WHAT THE CLIENT PAID TO CoverMEVPN, AND SHALL NOT INCLUDE ATTORNEY FEES OR COURT COSTS IRRESPECTIVE OF ANY LAWS OR
STATUTES THAT MAY PRESCRIBE OTHERWISE.
You agree, at your own expense, to indemnify, defend and hold harmless CoverMEVPN, its parents, subsidiaries and affiliates, and their officers, directors, employees, agents,
distributors and licensees, from and against any judgments, losses, deficiencies, damages, liabilities, costs, claims, demands, suits, and expenses
(including, without limitation, reasonable attorneys’ fees, expert witness fees and expenses) incurred in, arising out of or in any way related to your breach of these Terms,
your use of the CoverMEVPN Services, or any of your other acts or omissions.
The CoverMEVPN Services are not geographically limited; however, we make no representations or warranties that the CoverMEVPN Services are appropriate for use or access in
your location and jurisdiction.
You access and use the CoverMEVPN Services in your country on your own initiative and you solely are responsible for complying with your local laws and regulations, if and to
the extent such laws are applicable. We reserve the right to limit, in our sole discretion, the availability of the CoverMEVPN Services or any portion thereof, to any person,
entity, geographic area, or jurisdiction, at any time.
You consent to receive communications from us electronically, e.g. by email, application messages, etc. We will communicate with you through the email that you provide.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be
in writing. You agree that we may communicate to you for the purpose of advising you of changes or additions to the CoverMEVPN Services, about any of our products or services,
or for such other purposes that are reasonable or required by applicable law.
We reserve the right to modify and update these Terms at Our sole discretion, at any time, for any or no reason, and without liability, as indicated below. The amendment of
Terms may be communicated to you by sending an email and/or by publishing the updated Terms on the CoverMEVPN website.
We also reserve the right to modify, update, or suspend the operation of the CoverMEVPN Services at our sole discretion, at any time, for any or no reason, and without notice or liability.
All users of CoverMeVPN Services are obliged to ensure that they are familiar with the most current wording of the Terms. The change of the Terms may be communicated to you by
publishing the updated Terms on CoverMEVPN website, where the date of the most current wording of the Terms is indicated at the top of the web page. Since you agree to be
bound by these Terms each time you use the CoverMEVPN services, please consider reviewing the Terms each time you use the CoverMEVPN services. Each update of the Terms comes
into force as of the moment when it is published on this web page. You understand and agree that any continued use and access to the CoverMEVPN Services after any updates to
these Terms are published, means that you voluntarily agree to be bound by the updated Terms.
The Terms constitute an agreement between you and us regarding the use of the CoverMEVPN Services. The parties acknowledge that no reliance is placed on any representation
made but not expressly contained in these Terms.
If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall
otherwise remain in full force and effect and enforceable.
You may not assign or transfer your rights or obligations under these Terms to any third party.
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